
What’s it like to be alone, often confused, and without control over your medical care, property, or even your daily routine? It happens everyday, probably to someone you know. The author describes 26 of the hundreds of complaints she investigated in northwest Florida while serving in the federally- mandated Long-Term Care Ombudsman Council, and explains how they were resolved - and why some couldn't be resolved. In these true cases, the names of the residents and the facilities have been changed to protect their privacy. $10.00 ISBN 0-9677652-9-3 |